Question 1

What are Contactless Accommodations?

Accepted Answer

Prioritizing ease and efficiency, City House is a streamlined property with self-guided check-in and keyless private entry. Technology provides you with more privacy, speed, and control, while our team remains available should you need anything during your stay.

Question 2

How do I access my room?

Accepted Answer

Guests receive access codes for entry the morning of their stay.

Question 3

What do I do if I need assistance?

Accepted Answer

If assistance is required, we encourage guests to text or call our concierge team at  252-515-0531.

Question 4

Arrival and Departure

Accepted Answer

Our arrival and departure zone is located on the corner of Arendell and Fifth Street at 157 S Fifth Street Morehead City, NC.

Question 5

Do you Have Parking?

Accepted Answer

Street parking is available on Arendell and Fifth. Paid parking is available across Arendell. The City Chamber and City Loft have one designated parking spot in our shared garage. Temporary parking for arrival and departures is available on the corner of Arendell and Fifth Street.

Question 6

What time is check-in and check-out?

Accepted Answer

Check-in is guaranteed by 4:00pm. Check-out is at 11:00am.

Question 7

Is City House smoke free?

Accepted Answer

Yes, City House is a completely smoke-free property. We ask that any cigarettes, cigars, vapes, etc. be taken off property to be courteous to any guests with allergies. All guests with evidence of smoking found in their room will be charged a non-refundable $250 fee along with the cost of an additional night for cleaning.

Question 8

Do you have elevators?

Accepted Answer

City House is located in a historic building. Our suites are not accessible by elevator. The City Chamber, Loft, and Residence require multiple steps for entry. The City Flat is located on the ground floor with two steps for entry.

Question 9

Do any of your suites provide outdoor space?

Accepted Answer

The City Residence includes a rooftop terrace with 360-degree views of Morehead City.

Question 10

Are Pets allowed?

Accepted Answer

We love our furry friends, but to respect our guests with pet allergies, we are a pet-free hotel. Please note that Certified Service Animals (not ESA’s) are allowed to join you without a fee. All other reservations with pets staying in suites are subject to a non-refundable $250 fee.

Question 11

Do you offer coffee?

Accepted Answer

Each suite features a Nespresso Vertuo machine with brewing pods for a double espresso, brewed coffee, and decaf coffee. Visit our friends next door at Marmalade Café and Bakery for delicious baked goods, sandwiches, and coffee beverages.

Question 12

What size are your beds?

Accepted Answer

All units offer plush king size beds.

Question 13

Do all suites have full kitchens?

Accepted Answer

Yes, each of our suites include a fully stocked kitchen with all the necessary equipment. Kitchens include a full-size refrigerator with freezer, electric cooktop, electric oven, microwave, toaster, and Nespresso Vertuo coffee machine.

Question 14

What is your cancelation policy?

Accepted Answer

Due to our size, cancellations significantly affect our business. Cancellations made at least 30 days prior to arrival will result in a refund of the deposit minus a $150.00 administration fee. If your reservation is cancelled between 29 - 15 days prior to arrival, your original deposit will be forfeited. Cancellations made within 14 days of your arrival will incur full charge.

Question 15

Where is city house located along the Crystal Coast?

Accepted Answer

Just minutes from many Crystal Coast attractions.

Big Rock Landing – 5-minute walk
Radio Island – 5-minute drive
Historic Beaufort – 8-minute drive
Fort Macon – 13-minute drive
Pine Knoll Shores Aquarium – 17-minute drive

Frequently Asked Questions